19th
Starting in:
With shifting consumer expectations and omnichannel retail leading the change, the Retail Vertical Day offers a compelling look into the tech shaping shopping malls, e-commerce, and customer analytics. This high-impact session will empower retail leaders to elevate experiences and reimagine operations.
Who will attend?
CIOs, CMOs, and Heads of E-commerce from Malls & Retail Chains
CRM, Data Science & Customer Experience Heads
Omnichannel Strategy Leaders
Technology Providers in POS, Analytics, AR/VR & Loyalty Platforms
Why should you attend?
- Discover tech trends reshaping physical & digital retail
- Learn how to blend online intent with in-store journeys
- Hear directly from regional mall operators & retail disruptors
- Connect with peers solving inventory, personalization, and CX challenges
SPEAKERS 2024
Mohamed Slama
Project Director Global Guest Technology & Innovation, Accor
Mohamed Slama
Project Director Global Guest Technology & Innovation, Accor
Overseeing Guest Technology projects, including exploring opportunities for innovation. Responsible for the development, implementation, and management of vendor relationships to ensure operational success and enhance guest satisfaction. Backed by 13 years of experience in the hospitality industry.
Amila Udana Karunaratne
Director of IT Operations- Hospitality, The First Group
Amila Udana Karunaratne
Director of IT Operations- Hospitality, The First Group
For over two decades, I have been at the forefront of the hospitality industry's technological evolution since 2004. Originating as a digital transformation pioneer in Sri Lanka's hospitality industry, my journey spans across retail, education, and government, showcasing a consistent commitment to innovation and excellence.
With a proven track record in IT project management, solutions delivery, and IT service management, I have orchestrated successful outcomes for complex projects and IT service lifecycles. My expertise extends to hotel pre-openings, ERP systems, CCTV security, cloud technologies, and IT infrastructure, coupled with a nuanced understanding of IT compliance and user/application support.
Currently serving as the Director of IT - Hospitality for The First Group's hospitality portfolio, I lead strategic initiatives that define the future outcomes of the IT department. From crafting new IT strategies to streamlining operations and introducing innovative solutions that elevate our hotel operations and guest experience to managing high-performing teams, I ensure project delivery remains timely and budget-conscious. Collaborating with the corporate IT security team, I conduct risk assessments and oversee project management for pre-openings and ongoing hotel operations across a diverse portfolio of hotels and upcoming projects, including the iconic Ciel Tower, the tallest hotel in the world.
Shanaka Perera
Senior Business IT Manager, Ras Al Khaimah Tourism Development Authority
Shanaka Perera
Senior Business IT Manager, Ras Al Khaimah Tourism Development Authority
With over 25 years of experience in the hospitality industry, I am a dynamic IT leader focused on driving digital transformation to enhance operational efficiency and elevate the guest experience. Over the past two decades, I have contributed to numerous hotel development projects, bringing a wealth of knowledge in IT systems and infrastructure. I am particularly passionate about IT security, holding CISSP and CISA credentials that highlight my dedication to maintaining top-tier security and compliance standards in the hospitality sector. Throughout my career, I have successfully led complex IT projects, consistently delivering innovative solutions and building strong infrastructure to meet evolving business needs.
Ahmed Shawky
Regional Director of Information Technology | MEA, MILLENNIUM HOTELS AND RESORTS – MEA
Ahmed Shawky
Regional Director of Information Technology | MEA, MILLENNIUM HOTELS AND RESORTS – MEA
With over 20 years of distinguished IT leadership, Ahmed Shawky brings a wealth of experience to the forefront, consistently steering technological advancements within the hospitality sector.
As the Regional Director of IT Strategy Middle East and Africa and Services at Millennium Hotels and Resorts, Shawky champions pivotal technology strategies in alignment with overarching company objectives. At the helm, he orchestrates strategic initiatives to assess, implement, and oversee current and emerging technologies within the dynamic hospitality landscape.
As a collaborative leader, Shawky adeptly coordinates cross-functional teams to optimize operational efficiency and achieve business goals. His expertise spans diverse IT domains, including infrastructure management, cybersecurity, digital transformation, and innovation. Demonstrating a commitment to sustainability, Shawky drives initiatives to mitigate environmental impact and promote eco-conscious practices within the IT realm.
Leveraging a profound understanding of cloud computing solutions, Shawky optimizes resource allocation and scalability while mitigating infrastructure costs. With a steadfast focus on collaboration and continuous improvement, he thrives on enhancing operational efficiency and fostering innovation. Shawky eagerly anticipates participating in upcoming technology events, poised to share insights and engage in dialogue to further propel the industry’s advancement.
Ahmed Hafez
Corporate Director IT, Jannah Hotels & Resorts
Ahmed Hafez
Corporate Director IT, Jannah Hotels & Resorts
With a bachelor’s in MIS and Masters in Information Technology Management, Ahmad has multiple industry experience as IT Manager for an extensive portfolio across several prominent companies in the UAE including Commodore Group & Emirates Link Maltauro.
He started as IT Manager for Jannah Hotels & Resort since 2018 and promoted as IT Director as of 25 April 2021.
Muhamed Noufel
Cluster IT Manager, Royal Continental Hotels & Suites
Muhamed Noufel
Cluster IT Manager, Royal Continental Hotels & Suites
A value driven and highly competent professional with 15+ years of experience in IT Sector; 10 years of experience in Hospitality Industry; expertise in the entire spectrum of IT infrastructure Management, Network Administration & Operations Management; ability to relate to people at all levels of business and management; Possess valuable insights, keen analysis, and a team approach to implement best practices to achieve business excellence. Currently, functioning as the digital transformation project leader and automation consultant for Royal Continental Hotels & Suites. Also, taking ownership of designing and execution of infrastructure strategies of new properties fertilizing under the same group. I have enough experience to working as the part of Project Management Offices and successfully handover many projects in the region. Being member of many organization and social groups in the technical industry, participated most of the events and award ceremonies which is conducted in the region.
With long years of experience in the industry, especially in hospitality; acquired immense knowledge and applied those ideas in many projects successfully. Some iconic project selected for many Technologically innovated projects by agencies even won many awards in personnel categories as well. Now, focusing on new technologies and innovations in booming markets like Automation, Hybrid data center and cloud computing. Recently done couple of digital transformation projects based on those innovative technologies.
Mahmood Ahmed
Head – IT Operations, Media One Hotel
Mahmood Ahmed
Head – IT Operations, Media One Hotel
I currently serve as the Head of IT Operations at Media One Hotel, where my responsibilities encompass a diverse range of essential tasks. At the core of my role is the continuous advancement of our technological infrastructure. This involves identifying and implementing innovative solutions tailored to enhance the hotel's operations, from streamlining processes to optimizing cost-efficiency. A significant aspect of my role involves staying abreast of emerging technologies and trends, ensuring that Media One Hotel remains at the forefront of innovation within the hospitality industry. This proactive approach not only fosters operational excellence but also enhances the overall guest experience. Moreover, I play a pivotal role in managing vendor relationships, particularly those specializing in IT security. By collaborating with experts in the field, I ensure that our systems are fortified against potential cyber threats, safeguarding sensitive data and maintaining the trust of our guests.
In addition to overseeing the integration of new technologies, I am intricately involved in the day-to-day IT operations of the hotel. This includes managing the functionality of our various applications, troubleshooting technical issues, and providing support to staff members across different departments. Furthermore, I take pride in ensuring my team does the seamless execution of events hosted at Media One Hotel. Whether it's a corporate conference or a social gathering, They work diligently behind the scenes to ensure that all technical aspects run smoothly, allowing guests to fully immerse themselves in the experience. By carefully analyzing financial data and forecasting future needs, I ensure that our IT expenditures align with the hotel's strategic objectives while maximizing return on investment. Through meticulous budget management, I strive to strike a balance between innovation and cost-effectiveness, identifying opportunities to optimize spending without compromising on the quality of our technology infrastructure or services. This involves negotiating favorable contracts with vendors, implementing cost-saving measures where possible, and continuously seeking opportunities for efficiency improvements. By maintaining a firm grasp on our IT budget, I help drive
Agenda
Keynote:
The Future of Retail is Hybrid
Panel: Converting Online Intent to In-store Engagement
Fireside Chat:
CX, Data & Loyalty in the New Age of Shopping
Use-case Deep Dive:
Smart Mall Experiences Powered by Tech
Networking Hour with Retail Innovators
Partners 2024
ORGANIZED BY
COMMUNITY PARTNERS
